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Returns & Exchanges

Returns & Exchanges

Thank you for shopping with ORARTDECO.COM.

If for any reason you are not completely satisfied with your purchase, we offer a one-off exchange for an item not lower than the purchased value of the exchanged item. However, we do not allow refund in monetary terms. Please ensure your items are returned in a new and unused condition and in their original packaging in order for us to process an exchange.

For hygiene reason, we regret to inform that we do not accept returns of all earrings products.

All sales items sold are non-exchangeable and non-refundable unless there is a manufacturing defect.
Engraved items are non-exchangeable / non-returnable.

To be eligible for an exchange, online purchases must be returned within 14 days upon receipt of order. We recommend that you check your orders immediately upon receiving them and get in touch with our Customer Service Team at Help@Orartdeco.com for your exchange(s) / return(s) request with the following details:

  • Full Name
  • Order Number
  • Item(s) to be returned
  • Reason(s) for the return


  • Our Customer Service Team will contact you within 1-2 business days to acknowledge the request and provide the exchange instructions, if eligible.

    Items that were sold at marked down prices resulting from any promotion/marketing activities are not eligible for exchanges or returns.

     

    If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

    If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (usually no more than 7 days)


    Please note that the customer will be responsible for the shipping costs for exchanging the item(s) to ORARTDECO and must take reasonable care to ensure that the products are not damaged during their return.


    * ORARTDECO reserves the rights for the final decision in the event of any dispute and may amend any terms and conditions without prior notice.